Produce Plus FAQs

Starting in June, you can pick up your Produce Plus card at any Card Distribution Event.

You can check your Produce Plus benefits card balance at any time. Here’s what to do:

1. Go to the balance checker website
2. Type in your Produce Plus Loyalty Number (12 digits; starts with “FR” on the back of your card) and your Date of Birth (Month – Day – Year)
3. Click the “Check” button
4. Now you may review your current Produce Plus benefits card balance!

It’s best to perform this check from a computer or tablet while connected to a secure Wi-Fi connection.

You can also contact FRESHFARM by emailing produceplus@freshfarm.org or calling (202) 888-4834 to sign up to receive text message receipts.

Additionally, participants who applied to the program with a phone number that can receive texts will automatically receive a receipt upon completing a transaction.

If you lose your card, you can get a replacement card that will be activated within 2-3 business days at a Card Distribution Event. For more information, please contact FRESHFARM for assistance: produceplus@freshfarm.org or call (202) 888-4834 or speak with a FRESHFARM representative at market.

If you lose both your card and Confirmation Code, we can pull your enrollment using additional information you provided; please contact FRESHFARM for assistance: produceplus@freshfarm.org or call (202) 888-4834.

Please note, based on high demand for the program, we cannot activate Produce Plus benefits for the first time after September 30th. If you activated your benefits before that deadline but lost your card afterwards, we will still provide a replacement card as described above.

Upon approval and completion of your in-person residency check, on the 1st of every month from June through November.

You may spend your benefits at any eligible Produce Plus market location. There are more than 40 eligible markets across the District! View them in the 2025 Market Guide.

Eligible Produce Plus foods: Fresh fruits and vegetables, including herbs

Non-eligible Produce Plus foods: Honey and any non-produce items

Yes, someone may shop on your behalf. To pick up a card on someone’s behalf, please bring their Confirmation Code and a copy of their proof of DC residency to a market or in-person event. To shop on someone’s behalf, you must bring their Produce Plus card or Register ID to the farmer.

If you are listed as someone’s Proxy as part of 2025 enrollment, that will help you receive program information on their behalf. You do not need to be someone’s Proxy in order to shop for them; please follow the steps above.

Unused benefits do not roll over or accumulate.

You will receive different unique numbers when you enroll:

• Confirmation Code (program approval; generated by FRESHFARM as a part of enrollment)
• Card Code (a 3 to 5 digit code – this is on the back of the physical card in the bottom right corner)
• Card Loyalty Number (12 digit code that customers use to spend benefits with the farmer – this is on the back of the physical card under the barcode)

There is no matching program available to match Produce Plus funds spent at local markets.

For DC Senior FMNP benefits, the match is automatically loaded to your Produce benefit card at the start of June. Each enrolled DC Senior FMNP participant receives a $50 match (shown on your balance as “SFMNP-L”) to spend on fresh fruits, vegetables, and cut herbs. This match is a one-time fund.