Skip & Cancellation Policy
If you need to skip a week of your Market Share, please let us know ONE WEEK before the pick-up date in question. To request a SKIP, email marketshare@freshfarm.org. Be sure to include your name and the dates you want to skip. You can skip as far in advance as you like.
You are welcome and encouraged to have a friend, family member, or neighbor pick up your Market Share CSA on your behalf as an alternative to skipping a pick-up.
To CANCEL your Market Share, please let us know ONE WEEK before the pick-up date in question. To request a subscription cancellation, email marketshare@freshfarm.org. Be sure to include your name.
What happens if I forget to pick up my Market Share?
If you don’t show up to pick up your Market Share, you will still be charged full price. We ask that you place any necessary holds on your subscription one week in advance, so that our farmers and our team can plan accordingly. If you contact us about a hold less than one week in advance, we will not be able to refund you for your Market Share, since we have already placed an order with our farmers.
Communication
As a Market Share subscriber, you will receive weekly emails that include a list of items in the bag, information about FRESHFARM and our local food system, recipes, and more.
Your bags will also include a QR code that links to even more activities, recipes, and other resources on our website featuring the items in your bag.
We love hearing feedback. You can submit feedback to this form, or email marketshare@freshfarm.org.
Payments
Payments are processed weekly, so there are no upfront payments. When you sign up you will be asked to enter credit card information. You will not be charged for weeks that you skip your subscription.
SNAP & WIC Payments
We offer the Market Share at a special price for anyone who receives SNAP or WIC. If you want to purchase the Market Share using SNAP or WIC, please fill out the relevant form on the signup page to specify that you would like to pay with these benefits.
Weather Policy
We operate rain or shine! We do not close down due to weather conditions unless dangerous conditions are predicted. In the event that we are forced to close, we will communicate in advance via email and/or text to Market Share members.
Social Impact
The Social Impact subscription comes in $5 increments that you will be charged for each week in addition to your Market Share. We want to give Market Share members the opportunity to have an even greater impact on the local food system, if they are able. Social Impact funds directly contribute to FRESHFARM’s ability to provide Market Shares at a significant discount to customers that are often excluded from retail opportunities for fresh, locally produced food. In addition to the SNAP and WIC options available at the market, we partner with dozens of community organizations to make the Market Share available in convenient community spaces.
I have questions!
Please email marketshare@freshfarm.org with any questions. We do our best to respond within 24 hours Monday through Friday.